Technical Service & After Sales

Full service for your system performance needs

Your success depends on the smooth, reliable and efficient operation of your system. We guide and advise you from the initial on-site commissioning onward, throughout the entire lifespan of the system. Whether you need assistance during production, maintenance, fault detection and elimination, modifications or the fast delivery of critical spare parts, we are quickly available worldwide.

Commissioning & Start-Up
  • Integration of the plant into customer operations
  • Assistance during equipment start-up on site, including proper technical instruction for operating personnel
  • Recommissioning, e.g. for the relocation of production facilities
Parts & Devices
  • The modular design of our machinery makes it easy to replace individual components
  • Individual parts and replacement assemblies from the extensive product portfolio
  • High availability covering the entire lifespan of the equipment
Availability Kits
  • Individual spare parts advice
  • High system availability thanks to parts packages tailored to your requirements
  • Unscheduled downtimes can be easily minimized
Inhouse Maintenance
  • Maintenance at the manufacturer's high quality level
  • Cleaning and inspection by qualified personnel
  • Reliable availability of your machines/equipment
Hotline
  • First aid & troubleshooting by telephone
  • Advice from experienced service technicians
  • Remote access by experts
Service Level Agreement
  • Guaranteed system availability and operational safety by trained personnel
  • Relief of company-owned maintenance resources, e.g. through customized maintenance
  • Optimum performance of the system over the entire operating time
Field Services
  • Customized maintenance activities
  • Identification of error sources and development of a joint action plan
  • Troubleshooting and advice from experienced service technicians
Line Fitness Check
  • Analysis of the system condition and, if necessary, determination of maintenance requirements
  • Analysis and recommendations for optimal spare parts stocking
  • Recognition of possibilities to improve the system and environmental conditions
Upgrades
  • Upgrade your equipment to current market requirements
  • Implementation of state-of-the-art technologies
  • Retrofitting on site or at Scheugenpflug

Customer Care Center

Please feel free to contact us for a personalized quote tailored to your specific needs. Questions? Please contact us:

Hotline: +49 9445 9564 20
(Monday through Friday, 7:00 to 17:00, GMT +1)

E-Mail to Service

Hotline Mexico: +52 33 3647 9790
(Monday through Friday, 9:00 to 17:30, UTC -6)

E-Mail to Service Mexico

Hotline China: +86 512 676 187 76 167
(Monday through Friday, 8:30 to 17:00, UTC +8)

E-Mail to Service China

Hotline Romania: +40 369 402 621
(Monday through Friday, 8:00 to 16:00, GMT +2)

E-Mail to Service Romania

Hotline USA: +1 770 218 0835
(Monday through Friday 8:00 to 17:00, UTC -5)

E-Mail to Service USA

International service assignments are handled by our worldwide service and sales partners. Please feel free to contact them directly.