Technical Service & After Sales

Full service for your system performance needs

Your success depends on the smooth, reliable and efficient operation of your system. We guide and advise you from the initial on-site commissioning onward, throughout the entire lifespan of the system. Whether you need assistance during production, maintenance, fault detection and elimination, modifications or the fast delivery of critical spare parts, we are quickly available worldwide.

Your benefits
  • Avoidance of production downtimes
  • Globally fast and competent help via telephone, online or on-site
  • High availability of machines and systems
  • Easing the workload of maintenance through software updates and additional features
Equipment start-up
  • Comprehensive functionality and performance tests before delivery
  • Proper transportation and delivery of your system
  • Assistance during equipment start-up on site, including proper technical instruction for operating personnel
  • Help with recommissioning, such as after production systems have been relocated
Service Hotline
  • Emergency assistance by phone
  • Prompt and low-cost remote maintenance diagnostics
  • Troubleshooting and advice provided by experienced service technicians
  • Coordination of solution and prompt on-site service by service technicians as needed
  • Remote access
Maintenance and inspection*
  • Customized maintenance activities
  • Software updates
Spare parts*
  • The modular design of our machinery makes it easy to replace individual components
  • High availability covering the entire lifespan of the equipment
  • Spare part packages and personal spare parts advisory assistance
Overhaul and retrofitting*
  • Cleaning and inspection by equipment experts
  • Restoration or replacement of seals and wearing parts
  • Retrofit advisory assistance or replacement by experienced technicians
  • Retrofits made on site or at the Scheugenpflug shop
  • Integration of the latest upgrades as part of the retrofit
  • Comprehensive functional testing upon completion 
  • Recommissioning

Technical Service

Please feel free to contact us for a personalized quote tailored to your specific needs. Questions? Please contact us:

Service Hotline: +49 9445 9564 20
(Monday through Friday, 7:00 to 17:00, GMT +1)

E-Mail to Service

Service Hotline USA: +1 770 218 0835
(Monday through Friday 8:00 to 17:00, UTC -5)

E-Mail to Service USA

Service Hotline China: +86 512 676 187 76 167
(Monday through Friday, 8:30 to 17:00, UTC +8)

E-Mail to Service China

International service assignments are handled by our worldwide service and sales partners. Please feel free to contact them directly.

*After Sales

For questions or quotes related to maintenance and inspection, spare parts, overhauls and retrofits, please contact After Sales directly:

After Sales Hotline: +49 9445 9564 10
(Monday through Friday, 8:00 to 17:00, GMT +1)

E-Mail to After Sales  

After Sales Hotline USA: +1 770 218 0835
(Monday through Friday 8:00 to 17:00, UTC -5)

E-Mail to After Sales USA